Useful information
Useful information
Useful information
Useful information
Useful information
Useful information
Useful information

All you need to know…

… about your sojourn at the Gartenhotel Moser

Here is a quick overview of all the information you may need to prepare for your holiday at the Gartenhotel Moser.

Arrival & departure

On the day of arrival, your room will be available from approximately 14:00. If you are arriving earlier, we will be delighted to pamper you on our garden terrace or in the restaurant until your room/apartment is ready for you. In case you cannot reach us by 19:00, please let us know – on request, we will be happy to prepare a light evening menu for you.
On the day of departure we ask you to kindly vacate your room or apartment by 11.00 a.m.
Late check-out: 75.00 € per room (only bookable on the day before departure)
On the day of departure you are welcome to avail yourself of the hotel facilities (pools, kindergarten etc.). The changing room with locker and showers is also at your disposal.


The hotel bill can be settled in all currencies in cash (EUR/CHF), by debit card or credit card (all cards are accepted except AmEx and Diners) No processing fee is charged for credit- or debit card payments.
Foreign currencies are exchanged at the current rate at the reception.
We grant a 1% discount for cash settlement. Please be advised that, as provided for by the Italian law, cash payments are only allowed up to an amount of 2,999.99 €. From 01/07/2020 to 31/12/2021 cash payments are only allowed up to an amount of 1999,99 €. From 01/01/2022 cash payments are only allowed up to on amount of 999,99 €. 


In case you are travelling with your pet, please inform us upon booking. We can only accept max. one dog per family (with their own basket or blanket)! The daily rate is 18.00 € per dog. Dogs are not allowed in the new RAMUS complex. We reserve the right to charge a final cleaning fee. To guarantee optimal hygiene standards, dogs are not allowed in the dining rooms and in the spa area.


Smoking is not permitted in the rooms and suites.

Cancellation policy

The right of withdrawal as laid down in the Consumers' Code is not contemplated - however, we are willing to apply the fallowing conditions for withdrawal: 

We offer you in this corona periode flexible travel cancellation conditions. Contact us, we are at your disposal. 

Anything can happen before your holiday, and cancellation fees may arise in case of cancellation, early departure or delayed arrival. However, with our travel cancellation insurance you are financially covered. Cancellation from 30 until 7 days before the day of arrival: 50% of the agreed total price. Cancellation from 6 days before the day of arrival: 80% of the agreed total price. In case of early departure or late arrival: 50% of the agree current price for every day not used. In case of no-show: 80% of the agreed total price. 

However, we recommend that you take out travel cancellation insurance for good measure. 

Discount cards

If you wish to explore South Tyrol at special rates, we recommend you purchase the Mobilcard (free use of all local means of public transport) or the museumobil Card (free public transport and free entry to over 80 museums and exhibitions). Both are available as 3- or 7-day cards. For passionate bikers there is also the bikemobil Card. All these bonus cards are available for purchase at the tourist office in Appiano/Eppan and at the Bolzano/Bozen railway station. For further information and prices, please visit


Free WiFi is available in all rooms and suites as well as in all the common areas of the Gartenhotel.


The rooms and suites presented in the pictures and layouts are examples. Slight variations in arrangement and plan are possible.
The given square footage of the room comprises the footage of the room or suite, the bathroom and the balcony.
Please notice that while we do our best to satisfy your requests, we are unable to guarantee specific room numbers or floors.  

For any further information, please do not hesitate to call us (+39 0471 662095 or +39 0471 662270) or send us an e-mail at!

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