In the current uncertain situation, we are trying to provide you with cancellation conditions that are as flexible as possible. We therefore offer you the possibility to cancel your holiday free of charge up to one day before arrival (if due to Covid-19). If South Tyrol/Italy becomes classified as a risk area during your stay, you will have the possibility to end your holiday early without cancellation fees.
This cancellation policy is valid until 06.11.2022, after which our regular policy will apply.
Regular cancellation policy:
Anything can happen before your holiday. Our travel cancellation insurance gives you financial peace of mind. In case of delayed arrival, full cancellation, or early departure, cancellation fees may be incurred.
The general rule for our guests: Please inform us in good time if something prevents you from travelling (at least 30 days before your planned arrival) so that we can rebook the room and help you avoid cancellation fees.
If you cancel your holiday last minute, the following conditions apply:
- 30 to 7 days before arrival: 50% of the agreed total rate
- From 6 days before arrival: 80% of the agreed total rate
- In the case of late arrival or early departure: 50% of the agreed daily rate per unused night
- In the case of no-show: 80% of the agreed total rate
Cancellations are only accepted in writing. The cancellation is only valid once it has been confirmed by us via e-mail.